MoveX Legal
Terms of Service
These terms explain how MoveX bookings, payments, tracking, proof of delivery, support, cancellations, and account responsibilities work.
Use of Platform
MoveX connects customers, drivers, dispatch teams, and fleet partners for moving, delivery, relocation, and cargo services. Users must provide accurate booking, contact, payment, pickup, drop-off, inventory, and account information.
Pricing and Smart Inventory
MoveX prices trips using a smart inventory engine, route data, selected presets, room-by-room items, vehicle requirements, helpers, tolls, access conditions, and applicable surcharges. The selected inventory or preset helps define the vehicle needed for the trip.
Payment Before Dispatch
Payment is required before the booking is unlocked and dispatched. A booking may remain pending, searching, or unavailable for driver assignment until payment is confirmed.
Location and Tracking
Drivers may share live and background location while online or completing assigned deliveries. This supports dispatch visibility, driver routing, active delivery monitoring, trip status, and customer shipment tracking.
Camera, Photos, and Documents
Drivers, customers, or fleet partners may use camera, photo, or storage access to upload proof of delivery, compliance documents, support attachments, delivery evidence, and related records. Users must only upload lawful and relevant content.
Customer-Driver Chat
Customers can contact the assigned driver through the Chat button in the Trip Status window. Chat is intended for active trip coordination and support.
Cancellations and Refunds
Customers may cancel before a trip starts and may receive a refund. Cancellation fees, payment processing fees, dispatch costs, or other operational fees may apply depending on timing and service status.
Account Deletion
Users may request account deletion through in-app deletion features or by contacting deletion@movex.direct. MoveX may retain transactional, legal, fraud prevention, safety, support, delivery, or financial records where required by law or operational obligations.
Limitation
Use of MoveX is subject to applicable laws, platform policies, safety requirements, payment provider rules, and operational availability.